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What Travel Agents Do

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.

Duties of Travel Agents

Travel agents typically do the following:

1. Arrange travel for business and vacation customers
2. Determine customers’ needs and preferences, such as schedules and costs
3. Plan and arrange tour packages, excursions, and day trips
4. Find fare and schedule information
5. Calculate total travel costs
6. Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
7. Describe trips to clients and give details on required documents, such as passports and visas
8. Give advice about local weather conditions, customs, and attractions
9. Make alternative booking arrangements if changes arise before or during the trip

Work Environment for Travel Agents

They typically work in offices, but some work remotely because much of their time is spent on the phone and the computer. In some cases, busy offices or call centers may be noisy and crowded. Agents may face stress during travel emergencies or unanticipated schedule changes.

Travel Agent Work Schedules

Most travel agents work full time. Some work additional hours during peak travel times or when they must accommodate customers’ schedule changes and last-minute needs.

How to Become a Travel Agent

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Travel Agent Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Important Qualities for Travel Agents

1. Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.
2. Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.
3. Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.
4. Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules.
5. Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

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